Terms of service

Welcome to Encai! This website is operated by Walijimi (Wuxi) Trading Co., Ltd. Encai is a brand owned by Walijimi (Wuxi) Trading Co., Ltd. This website includes all related information, content, features, tools, products, and services provided through the store to offer you, the customer, with a carefully curated shopping experience (the “Services”). The terms “we,” “us,” and “our” refer to Walijimi (Wuxi) Trading Co., Ltd.

Encai is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (collectively, the “Terms”), describe your rights and responsibilities when accessing or using our Services.

Please read these Terms carefully. They contain important information regarding your legal rights, including disclaimers of warranties and limitations of liability.

By accessing, using, or interacting with our Services, you agree to be bound by these Terms and our Privacy Policy [link]. If you do not agree to these Terms or our Privacy Policy, you should not access or use our Services.

Section 1 – Access and Account

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence and that you have given permission for any minor dependents to use this website through devices that you own, control, or manage.

To use certain aspects of our Services, including browsing our online store or purchasing products or services, you may be required to provide certain information, including but not limited to your email address, billing information, payment details, and shipping information.

You represent and warrant that all information you provide to us is accurate, current, and complete, and that you have all necessary rights and authority to provide such information.

You are responsible for maintaining the confidentiality and security of your account credentials and for all activities conducted through your account.

You may not transfer, sell, assign, or authorize another person to use your account without our prior written consent.

Section 2 – Our Products

We make every effort to accurately display our products and services on our online store. However, please note that colors, appearance, and details may vary depending on your device, screen settings, and display configuration.

We do not guarantee that the appearance, quality, or characteristics of any product or service purchased by you will exactly match the images, descriptions, or representations displayed on our online store.

All product descriptions, pricing, and availability are subject to change at any time without notice.

We reserve the right to modify, discontinue, or limit the availability of any product or service at any time and may restrict quantities purchased by any person, geographic region, or jurisdiction at our sole discretion.

Section 3 – Orders

When you place an order through our online store, you are submitting an offer to purchase the selected products.

We reserves the right, at its sole discretion, to accept or reject your order for any reason, including but not limited to product availability, errors in product information or pricing, suspected fraudulent activity, or violations of these Terms.

Your order is not considered accepted until it has been confirmed by us. We must receive and successfully process your payment before your order is accepted.

Please carefully review your order details before submitting your purchase. Once an order has been accepted and processed, we may not be able to accommodate cancellation requests.

We reserve the right to cancel or refuse any order, including orders that contain pricing errors, inaccurate information, suspected unauthorized transactions, or any other issues that may affect the validity of the transaction.

If we are unable to accept, modify, or cancel your order, we will make reasonable efforts to notify you using the email address, billing address, and/or phone number provided during checkout.

Purchases made through our online store are subject to our Refund Policy [link], including any applicable return, exchange, and refund conditions.

You represent and warrant that purchases made through our store are for personal or household use only and are not intended for resale, redistribution, or export without our prior written authorization.

Section 4 – Prices and Billing

Prices, discounts, and promotional offers are subject to change without notice.

The price charged for a product or service will be the price displayed at the time the order is placed and will be confirmed in your order confirmation email.

Unless otherwise stated, product prices do not include applicable taxes, shipping fees, handling charges, customs duties, or import fees.

Prices displayed on our online store may differ from prices offered, third-party marketplaces, or other sales channels.

We may offer promotions from time to time, which may have additional terms and conditions. If the terms of a promotion conflict with these Terms, the promotion-specific terms will apply.

You agree to provide accurate, complete, and current purchase, payment, and account information for all purchases made through our store.

You agree to promptly update your account information, including your email address, payment information, and expiration dates, so that we can complete transactions and contact you when necessary.

You represent and warrant that:

1. The payment information you provide is accurate, complete, and valid;
2. You are authorized to use the payment method provided;
3. Your payment provider will honor charges incurred by you; and
4. You will pay all applicable charges, including product prices, shipping fees, handling fees, and applicable taxes.

Section 5 – Shipping and Delivery

We make every effort to process and ship orders within the estimated processing and delivery timelines provided on our website. However, all shipping and delivery dates are estimates only and are not guaranteed.

We are not responsible for delays, failures, or interruptions in delivery caused by circumstances beyond our reasonable control, including but not limited to:

• Shipping carrier delays;
• Customs clearance procedures;
• Import restrictions or inspections;
• Weather conditions;
• Natural disasters;
• Holidays or peak shipping periods;
• Incorrect or incomplete shipping information provided by you; or
• Other events outside of our control.

Once your order has been delivered to the shipping carrier, the risk of loss, damage, or delay transfers to you to the extent permitted by applicable law.

For international orders, you may be responsible for any customs duties, import taxes, brokerage fees, or other charges imposed by your local government or customs authorities.

We are not responsible for delays, additional fees, or delivery issues caused by customs processing or your failure to pay applicable import charges.

Please ensure that your shipping address is accurate and complete at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.

If an order is returned to us due to an incorrect address, refusal of delivery, failure to collect the package, or unpaid customs fees, additional shipping costs may apply before we can resend the order.

Section 6 – Intellectual Property

The Services, including but not limited to trademarks, logos, brand elements, text, graphics, images, product reviews, videos, audio content, designs, selection, and arrangement of materials, are owned by Encai’s parent entity Walijimi (Wuxi) Trading Co., Ltd., its affiliates, or its licensors and are protected by applicable intellectual property laws in the United States and other jurisdictions.

These Terms permit you to use the Services solely for personal and non-commercial purposes.

You may not copy, reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material from the Services without our prior written consent.

Nothing in these Terms grants you any license or right to use any trademark, copyright, patent, or other intellectual property owned by us, Shopify, or any third party, except as expressly permitted herein.

Unauthorized use of the Services may violate applicable intellectual property laws.

We reserves all rights not expressly granted under these Terms.

The Encai name, logos, product names, service names, designs, and slogans are trademarks of Encai (brand of Walijimi (Wuxi) Trading Co., Ltd.) or its affiliates or licensors.

You may not use these trademarks without our prior written permission.

The Shopify name, logos, product names, service names, designs, and slogans are trademarks of Shopify.

All other names, logos, product names, service names, designs, and slogans appearing through the Services are trademarks of their respective owners.

Section 7 – Optional Tools

We may provide access to third-party tools as part of our Services. These tools are provided on an “as available” and “as is” basis, and we do not monitor, control, or have any involvement in such tools.

You acknowledge and agree that we provide access to such tools without warranties, representations, or conditions of any kind and without endorsement.

We are not responsible for any liability arising from your use of optional third-party tools.

Your use of any optional tools provided through our Services is entirely at your own risk and discretion. You should review and agree to the applicable terms provided by the relevant third-party providers before using such tools.

We may introduce new features, tools, or resources in the future. Any such additions will also be considered part of the Services and subject to these Terms.

Section 8 – Third-Party Links

Our Services may contain materials, content, or links to third-party websites, including embedded third-party features.

We are not responsible for reviewing or evaluating the content, accuracy, or reliability of third-party materials or websites.

If you choose to leave our Services to access third-party websites or resources, you do so at your own risk.

We are not responsible for any loss, damage, or claims arising from your access to, purchase from, or use of any third-party websites, products, services, resources, or content.

Please carefully review the policies and terms of any third party before engaging in any transaction.

Any complaints, claims, concerns, or questions regarding third-party products or services should be directed to the applicable third party.

Section 9 – Relationship with Shopify

Encai is powered by Shopify, which enables us to provide the Services to you.

However, any sales and purchases made through our store are directly between you and us.

By using our Services, you acknowledge and agree that Shopify is not responsible or liable for any aspect of any transaction between you and us, including any injury, damage, loss, or claim arising from the purchase or use of any products or services offered through our store.

You expressly release Shopify and its affiliates from any claims, damages, or liabilities arising out of or relating to your purchases from Encai or your transactions with us.

Section 10 – Privacy Policy

Any personal information collected through our Services is handled in accordance with our Privacy Policy.

Certain personal information may also be subject to Shopify’s Privacy Policy.

By using our Services, you acknowledge that you have read and understood our Privacy Policy.

Because our Services are hosted by Shopify, Shopify processes personal information related to your access to and use of the Services in order to provide and improve the Services.

Information you submit through our Services may be transferred to Shopify and other third-party service providers located in countries outside your country of residence for the purpose of providing the Services.

Please review our Privacy Policy for more information about how we, Shopify, and our service providers collect, use, and disclose your personal information.

Section 11 – Feedback

If you submit, upload, post, email, or otherwise transmit any ideas, suggestions, comments, reviews, proposals, plans, or other materials (collectively, “Feedback”), you grant us a perpetual, worldwide, sublicensable, royalty-free license to use, reproduce, modify, publish, distribute, and display such Feedback in any form or medium for any purpose, including commercial purposes.

This license allows us, among other things, to operate, provide, evaluate, improve, develop, and promote our Services and to exercise our rights and fulfill our obligations under these Terms.

You represent and warrant that:

1. You own or otherwise have all necessary rights to provide the Feedback;
2. You have disclosed any compensation, incentives, or benefits received in connection with submitting the Feedback; and
3. Your Feedback complies with these Terms.

We are not obligated to:

1. Keep your Feedback confidential;
2. Pay compensation for your Feedback; or
3. Respond to your Feedback.

We may, but are not obligated to, monitor, edit, or remove content that we determine, in our sole discretion, to be unlawful, offensive, threatening, defamatory, obscene, inappropriate, or otherwise objectionable, or that violates any party’s intellectual property rights or these Terms.

You agree that your Feedback will not violate any rights of any third party, including copyright, trademark, privacy, publicity, or other personal or proprietary rights.

You further agree that your Feedback will not contain defamatory, unlawful, abusive, obscene, or otherwise inappropriate material, or contain viruses, malware, or other harmful code that could affect the operation of the Services or related websites.

You may not use a false email address, impersonate another person or entity, or otherwise mislead us or third parties regarding the origin of any Feedback.

You are solely responsible for any Feedback you provide and its accuracy.

We assume no responsibility or liability for Feedback posted by you or any third party.

Section 12 – Errors, Inaccuracies, and Omissions

The information provided through our Services may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, delivery times, or product availability.

We reserve the right to correct any errors, inaccuracies, or omissions and to update or modify information or cancel orders at any time without prior notice, including after an order has been submitted.

Section 13 – Prohibited Uses

You may access and use the Services only for lawful purposes.

You agree not to use the Services, directly or indirectly, for any of the following purposes:

1. Any unlawful, fraudulent, or malicious activity;
2. Violating any applicable international, federal, state, provincial, or local laws or regulations;
3. Infringing upon our intellectual property rights or the rights of others;
4. Harassing, abusing, insulting, harming, defaming, threatening, or intimidating our employees, contractors, customers, or any other person;
5. Submitting false, misleading, or inaccurate information;
6. Uploading, transmitting, or using materials that violate these Terms;
7. Sending unsolicited advertising, promotional materials, spam, chain letters, or similar communications;
8. Impersonating another person or entity;
9. Engaging in any activity that restricts or interferes with another person’s use or enjoyment of the Services, or that may harm us, Shopify, our users, or expose them to liability.

You further agree not to:

1. Upload or transmit viruses, malware, or other harmful code that may affect the functionality or operation of the Services;
2. Copy, reproduce, extract, resell, redistribute, or exploit any portion of the Services;
3. Collect or track personal information of others without authorization;
4. Use the Services for spam, phishing, fraudulent communications, or deceptive practices;
5. Use robots, crawlers, scraping tools, automated systems, AI tools (including agent-based AI systems), or similar technologies to access, collect data from, or interact with the Services, whether manually or automatically;
6. Circumvent, disable, interfere with, or bypass any security measures, access controls, authorization features, robot exclusion protocols, or other restrictions implemented to protect the Services.

If we determine, in our sole discretion, that you have violated any provision of these Terms, we reserve the right to suspend, disable, or terminate your account or access to the Services without notice.

Section 14 – Agents

14.1 Application of Agent Terms

If you use, allow, enable, or facilitate the deployment of an agent to access, use, or interact with the Services, this Section (“Agent Terms”) applies.

An “Agent” means any software, system, or service capable of taking autonomous or semi-autonomous actions on behalf of, or at the direction of, an individual or entity, including actions performed on a device without direct human supervision.

14.2 Agent Identification Requirements

No Agent may access, use, or interact with the Services unless it clearly identifies itself and operates in accordance with these Agent Terms.

If we require that a specific Agent may not access, use, or interact with the Services, such Agent must not access or interact with the Services.

14.3 Restriction of Agent Access

We may use technical or other measures to limit or restrict access to the Services by Agents.

14.4 Agent Requirements

Any Agent accessing or interacting with the Services must:

1. Identify itself in all HTTP/HTTPS requests by including the following format in the user-agent string:

Agent/[Agent Name]

1. Not conceal or misrepresent that the interaction originates from an Agent, including by:
• (a) imitating human behavior or interaction patterns; or
• (b) completing or bypassing CAPTCHA systems or other measures designed to distinguish humans from automated systems;
2. Truthfully respond to any question or prompt intended to determine whether the interaction is conducted by a human or a computer;
3. Not bypass, evade, or circumvent any measures designed to restrict, modify, or control Agent access to or interaction with the Services.

Section 15 – Termination

We may terminate these Terms or suspend or terminate your access to the Services (or any part thereof) at any time, at our sole discretion and without notice.

You remain responsible for all amounts owed up to and including the date of termination.

Upon termination, the following provisions will survive:

• Intellectual Property;
• Feedback;
• Termination;
• Disclaimer;
• Limitation of Liability;
• Indemnification;
• Severability;
• Waiver;
• Entire Agreement;
• Assignment;
• Governing Law;
• Privacy Policy; and
• Any other provisions that by their nature should survive termination.

Section 16 – Disclaimer of Warranties

Information provided through the Services is intended for general informational and inspirational purposes only.

We do not guarantee that any information provided through the Services is accurate, complete, reliable, or suitable for any particular purpose. Your reliance on such information is solely at your own risk.

Unless expressly stated otherwise by us, the Services and all products provided through the Services are offered on an “as is” and “as available” basis, without any express or implied warranties, representations, or conditions of any kind.

To the fullest extent permitted by applicable law, we disclaims all warranties, whether express, implied, statutory, or otherwise, including but not limited to implied warranties of merchantability, satisfactory quality, fitness for a particular purpose, durability, title, and non-infringement.

We do not warrant or guarantee that:

• Your use of the Services will be uninterrupted, timely, secure, or error-free;
• The results obtained from using the Services will be accurate or reliable;
• The quality, appearance, color, size, or characteristics of products purchased through the Services will exactly match images or descriptions displayed online, as variations may occur due to natural materials, craftsmanship, lighting conditions, and individual device settings; or
• Any errors or defects in the Services will be corrected.

For products containing natural gemstones, crystals, beads, or handmade components, you acknowledge and understand that variations in color, shape, size, texture, inclusions, and appearance are natural characteristics of such materials and are not considered defects.

Any descriptions regarding the symbolic meanings, spiritual associations, emotional benefits, or traditional beliefs associated with gemstones and crystals are provided for inspirational and cultural purposes only. They are not intended to diagnose, treat, cure, prevent, or replace professional medical advice or treatment for any health condition.

Some jurisdictions do not allow limitations or exclusions of certain warranties, so some of the above disclaimers may not apply to you. In such cases, our liability will be limited to the maximum extent permitted by applicable law.

Section 17 – Limitation of Liability

To the maximum extent permitted by applicable law, we, its affiliates, partners, directors, officers, employees, agents, contractors, service providers, licensors, and Shopify and its affiliates shall not be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind.

This includes, without limitation:

• Lost profits;
• Lost revenue;
• Lost savings;
• Loss of data;
• Replacement costs; or
• Any similar damages.

Such liability limitations apply regardless of whether the claim is based on contract, tort (including negligence), strict liability, or any other legal theory, arising from:

• Your use of the Services;
• Your purchase or use of any products obtained through the Services;
• Any errors or omissions in the Services;
• Any content or products made available through the Services; or
• Any other matter related to your access to or use of the Services,

even if we have been advised of the possibility of such damages.

Section 18 – Indemnification

You agree to indemnify, defend, and hold harmless us, Shopify, and our affiliates, partners, officers, directors, employees, agents, contractors, licensors, and service providers from and against any claims, damages, losses, liabilities, costs, or expenses (including reasonable attorneys’ fees) arising from or related to:

1. Your breach of these Terms or any documents incorporated by reference;
2. Your violation of any law or the rights of any third party; or
3. Your access to or use of the Services.

We will notify you of any claim for which indemnification is sought. However, failure to provide prompt notice will not relieve you of your indemnification obligations unless such failure materially prejudices your ability to defend the claim.

We reserve the right to assume exclusive control of the defense and settlement of any claim subject to indemnification, at your expense, including selecting legal counsel.

We will not settle any claim that requires you to assume non-monetary obligations without your prior consent, which shall not be unreasonably withheld.

You agree to cooperate fully in the defense of any indemnified claim, including providing relevant documents, information, and assistance.

Section 19 – Severability

If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, such provision shall nevertheless be enforced to the fullest extent permitted by applicable law.

Any unenforceable portion shall be deemed severed from these Terms, and such determination shall not affect the validity and enforceability of the remaining provisions.

Section 20 – Waiver; Entire Agreement

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms, together with any policies or operating rules posted by us on this website or relating to the Services, constitute the entire agreement and understanding between you and Encai regarding your use of the Services.

These Terms supersede any prior or contemporaneous agreements, communications, proposals, or understandings, whether oral or written, between you and us, including any prior versions of these Terms.

Any ambiguity in the interpretation of these Terms shall not be construed against the party responsible for drafting them.

Section 21 – Assignment

You may not assign, transfer, delegate, or otherwise dispose of these Terms or any rights or obligations under these Terms without our prior written consent.

Any attempted assignment or transfer in violation of this provision shall be void.

We may assign, transfer, or delegate these Terms and any rights or obligations under these Terms without your consent and without prior notice.

Section 22 – Governing Law

These Terms and any separate agreements through which we provide Services to you shall be governed by and construed in accordance with the laws of the jurisdiction in which Walijimi (Wuxi) Trading Co., Ltd. is headquartered, without regard to conflict of law principles.

You and we agree to submit to the exclusive jurisdiction of the federal and state or provincial courts located in such jurisdiction and consent to the personal jurisdiction of those courts.

Section 23 – Headings

The headings used throughout these Terms are provided for convenience only and shall not limit, define, or otherwise affect the interpretation of these Terms.

Section 24 – Changes to These Terms

You may review the most current version of these Terms at any time on this page.

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms by posting updates and changes on our website.

You are responsible for reviewing our website periodically to stay informed of any changes.

Where required by applicable law, we will notify you of material changes to these Terms, and such changes will become effective on the date specified in the notice.

Your continued use of or access to the Services after any changes to these Terms are posted constitutes your acceptance of those changes.

Section 25 – Contact Information

If you have any questions regarding these Terms of Service, please contact us at:

Email: encaiatelier@gmail.com

Contact number: +8613917842206

Company Name: Walijimi (Wuxi) Trading Co., Ltd.

Business Address: No. 1-3214, Maoyeshangsha, Liangxi District, Wuxi City, Jiangsu Province, China, 214002