Shipping policy

We carefully prepare every order to ensure your pieces arrive safely and beautifully packaged.

1. Order Processing

Orders are typically processed within 1–3 business days after payment confirmation.

Please note:

  • Orders are not processed or shipped on weekends or public holidays.
  • During peak seasons such as Black Friday, Christmas, and holiday promotions, processing times may extend to 3–5 business days due to increased order volume.
  • You will receive a shipping confirmation email with tracking information once your order has been dispatched.

2. Shipping Destinations & Delivery Times

We currently ship to:

  • United States
  • Canada
  • United Kingdom
  • Germany
  • France
  • Italy
  • Spain
  • Australia
  • New Zealand

Estimated delivery times after shipment:

Region

Estimated Delivery Time

United States & Canada

7–15 business days

Europe

10–20 business days

Australia & New Zealand

12–22 business days

Please note that customs inspections, local carrier delays, severe weather, or other unforeseen circumstances may occasionally affect delivery times.

3. Shipping Rates

  • Standard Shipping: $6.99 per order
  • Free Standard Shipping: Available on orders over $80
  • Expedited Shipping: Available for selected destinations for an additional fee at checkout

Shipping charges are non-refundable once an order has been shipped.

4. Customs Duties & Taxes

International orders may be subject to import duties, VAT, customs fees, or local taxes imposed by the destination country.

These charges, if applicable, are the responsibility of the customer and are determined by local customs authorities.

For applicable regions, taxes may be collected at checkout in accordance with local regulations.

5. Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number.

You can track your shipment through our tracking page or directly through the carrier's website.

Please allow 2–3 business days for tracking information to become active after dispatch.

6. Damaged, Lost, or Missing Parcels

Damaged Items

If your order arrives damaged, please contact us within 48 hours of delivery and include photos of:

  • The damaged item
  • The outer packaging
  • The shipping label (if available)

We will gladly arrange a replacement or refund where appropriate.

Lost Parcels

If your tracking information shows delivered but you cannot locate your package, we recommend checking with neighbors, reception desks, or your local carrier first.

If the parcel cannot be located, please contact us within 30 days of shipment so we can assist with an investigation and work toward a suitable solution.

7. Refused or Unclaimed Packages

Packages that are refused by the recipient or not collected from the local carrier may be returned to us.

Any return shipping charges incurred by the carrier may be deducted from the final refund amount, where applicable.

8. Force Majeure

We are not responsible for delays caused by circumstances beyond our reasonable control, including customs inspections, severe weather, postal disruptions, natural disasters, public health events, or transportation interruptions.

Questions?

If you have any questions regarding shipping or delivery, please contact our support team. We're always happy to help.